Fulfillment and Refund Policy

Fulfillment Policy

At GroupFractal, we are committed to ensuring our clients receive high-quality, on-time service. Once your order is confirmed, we begin the fulfillment process according to the specific timelines discussed at the time of engagement.

For any digital services, fulfillment includes project initiation, setup, and ongoing service delivery as outlined in our agreement with you. If you have any questions or concerns about your order status, please reach out to us at support@groupfractal.com.

Refund and Cancellation Policy

At GroupFractal, customer satisfaction is our top priority, and we aim to provide our clients with effective, reliable digital marketing and AI-driven solutions. We understand that sometimes circumstances change, and we strive to offer a fair and transparent refund and cancellation policy:

1. Refund Policy

Refunds are generally issued in cases where a service has not yet been delivered. If you wish to request a refund, please contact us within 7 days of purchase. Once services are initiated or delivered, refunds may not be available due to the nature of digital services.

2. Cancellation Policy

If you wish to cancel a service, please notify us at least 30 days before the end of your current service period. Any cancellations after this period will take effect at the start of the next billing cycle, with no partial refunds for ongoing services.

By using our services, you agree to this policy. For any questions, please reach out to our team at support@groupfractal.com for further assistance.